What are the things my customers value about my business and its services? How can I strengthen the customer experience? What are developing trends in our customer loyalty?
Well-analysed data on the behaviour, values, and opinions of your own organization, your competitors, or entirely new customer segments will allow you to add to the value of your business and operations.
Customer satisfaction lets you know how satisfied your customers are on different stages of their customer journey and how committed they are to your organisation.
NPS index tells you to which extent your customers are willing to recommend you and why.
Project / Process monitoring
A tool that helps organisations continuously develop their operations. The customer and the seller evaluate the success rate of the project / process in the feedback system.
Analyses of won or lost clients
When you want to know why you lost or obtained significant clients, our won or lost clients analysis will determine your weak points and success factors.