Knowledge-driven leadership is success factor for our customers

We are a partner to our customers with a strong vision and an ability to generate impact. We operate in Finland and internationally. Our customer partnerships are based on long-term relationships, knowledge of needs and business details, and an agile way of doing things. We facilitate the everyday management of our customer businesses by helping them use essential information when making successful business decisions.

Our customers include 40 of the 100 largest businesses in Finland. We work together with significant public sector organisations as well.

Helping our customers to overcome their challenges:

A busy manager needs all the key information in one view

”Data is kind of a slow companion, as collecting it and obtaining reference data takes time. With a good research partner, we made sure that we are collecting the right data and in the right way. It is not a good idea to cut corners too much in this matter.”

Jukka Laamanen, Director, Customers & Marketing, Rantalainen Ltd

 

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How Mandatum manages customer relationships and sales with data

“When we started working with Innolink, maybe half of the people met by Mandatum experts felt that the meeting brought them significant added value. Now, the figure has been raised to more than 85% through having the right data and the measures derived from it. This is one of the biggest and most concrete things that we have been able to develop based on the research-based data.”

Lasse Alvesalo, Vice President, Corporate Sales & Private Wealth Management, Mandatum

 

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Metsä Forest: Sustainable growth together with customers

“Innolink has been improving the customer and market awareness of Metsä Forest specialists by means of customer satisfaction surveys and analyses for over ten years. Listening to customers, understanding their operations at a deeper level, and boosting the efficiency of field operations have greatly improved the satisfaction of forest owners and solidified their trust in Metsä Forest.”

Director of Member Services Hannes Vickholm, Metsä Forest

 

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Some customer references

Get to know some of the key results of research and analysis carried out for our customers