Knowledge-driven leadership will increase the impact of your operation

Our knowledge-driven leadership solutions assist your Finnish public organisation in achieving its targets and you in leading this achievement. We are here to help, whether you are responsible for improving customer-orientation, understanding the service experience, developing regional vitality, ensuring integration, or conducting university research projects. We support you with analytics, data system, and research services. By knowledge-driven leadership, decision-making will take your organisation towards strategic and operational goals in a measurable way and becomes transformed into societal impact.

Our central themes for the knowledge-driven leadership of customer accounts and phenomena on the public sector

 

Customer and resident experience

Knowledge-driven leadership enables the development of customer and resident-oriented operations and service offerings. What are your strengths and development needs?

Key themes are

  • customer and resident experience,
  • customer satisfaction,
  • customer insight,
  • customer paths, and
  • customer account management.

 

Vitality

The development of vitality undertaken under knowledge-driven leadership serves all enterprises and residents in your region.

Key themes from the perspectives of attraction and retention

  • business-friendliness,
  • internal city identity and external city image,
  • migration,
  • regional development and urban planning,
  • employment, and
  • tourism.

 

Immigration

Manage the immigration and integration processes of your region in a systematic and comprehensive way. Be aware of issues to keep track of and how to interpret them. Knowledge-driven leadership supports the promotion of integration and good relations among populations.

 

Societal phenomena

Knowledge-driven leadership helps in understanding and predicting perspectives related to current phenomena. We will provide you with whatever solution you need for your knowledge needs, whether this is about a development project, a thematic report, or a university research project. Our broad and agile data collection and analytics solutions will help lift the way you view current events to a new level.

Education

Create an easily structured view on the operations and environment of your education or research organisation. Lead the everyday operations and strategic goals of your educational organisation in a knowledge-driven way, whether this is about students, staff, drop-outs, working life partnerships, or the employment situation of graduates. Please also note that we provide versatile information collection solutions for scientific research projects conducted by universities.

 

 

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Case Studies