Research, Analytics

Positive customer experiences make an impact in the energy industry

What are the most significant operative factors in the operations of energy industry companies that have the most impact on the satisfaction and recommendation likelihood of customers? How do success and customer associations affect the reputation of a company? Which are the most significant factors when customers choose an energy company and when companies attempt to retain their customers?

In August to November of 2020, we asked energy industry company customers how satisfied they were with the energy sales, district heating, overall delivery, and electricity transmission provided by their company. We also determined the most important factors affecting the choice of an energy company.

Sanna Takala of Seinäjoen Energia and Risto Mellas of Kotkan Energian Kaukolämpö (Kotka district heating) will talk about the comparative energy sector customer survey and its significance for their respective businesses and the entire industry.

Read more about the interesting results below.