FläktGroup Finland Oy
FläktGroup’s vision is to be a leading provider of energy efficient indoor air solutions and a leading strategic partner in delivering energy efficient indoor air systems and critical room ventilation solutions. Our customers know us as a technology expert whose solutions for good indoor air and well-being meet the highest quality standards. We are constantly developing new and innovative solutions.
Regular cooperation between FläktGroup Finland Oy and Innolink has begun in 2011. The cooperation started with the implementation of employee surveys and later customer satisfaction surveys. Survey research is used to measure achievement of goals by monitoring, for example, customer satisfaction from different angles, customer prospects, and positioning the company in the industry. FläktGroup utilizes the InnoWeb publishing platform to view survey research data online. Areas of research, findings and conclusions, such as open-ended feedback, are discussed at the result meetings. FläktGroup has also utilized Innolink’s Sales Management Coaching expertise.
According to a survey conducted in 2019, clients of FläktGroup were more satisfied with the company than before, especially in terms of technology know-how and the high quality of its products and services – as latest infograph based on the main results below shows.